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Read the below Information:
An appliance you purchased directly from a manufacturer stopped working shortly after purchase. Despite contacting the company, the issue has not been resolved. You are writing to request a full refund.
- • Describe the appliance and explain the fault that developed
- • Explain what steps you have already taken to resolve the matter and why they have been unsuccessful
- • Request a full refund and state your intention to escalate if no action is taken
Words: 0
Important Keywords/Phrases
Sample Answer
13 keywordsDear Sir/Madam, I am writing to request a full refund for a NuBreeze air purifier (Model NB-500, Serial No. 447821) I purchased directly from your company on 10 July for £189. The appliance stopped functioning entirely within three weeks of purchase, displaying a persistent error code and failing to operate. The item has been used only as intended for standard domestic purposes and in accordance with all instructions in the user manual. I contacted your customer helpline on 5 August and was informed that the product would need to be sent for assessment, which I arranged promptly. Having waited over four weeks, no update has been provided and the unit has not been returned. Under consumer rights legislation, I am entitled to a full refund for goods that are faulty within a short period of purchase. I am therefore requesting a full refund of £189. I expect a response within ten working days, failing which I will escalate the matter to the appropriate authority. Yours faithfully, Caroline Webb