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Read the below Information:
You were treated very rudely by a member of staff at a business you visited. Despite raising your concern at the time, you did not receive an adequate response. You are now writing to the company's head office to formally complain.
- • Describe the incident and the specific behaviour of the staff member
- • Explain how the experience made you feel and the impact it had on you
- • Request a formal written apology and state what you expect the company to do
Words: 0
Important Keywords/Phrases
Sample Answer
13 keywordsDear Sir/Madam, I am writing to formally complain about the conduct of a member of staff at your Northgate branch on 19 August, an experience I found deeply unpleasant and which was not adequately addressed at the time. I visited the branch at approximately 2 pm to return a recently purchased item. The staff member at the returns desk was immediately dismissive, spoke to me in an impatient and condescending tone, and refused to process my return without explanation. When I raised my concern with the branch supervisor, I was simply told the matter would be looked into — no apology was offered. I have been a loyal customer of your company for over six years and have never experienced anything like this. The interaction was humiliating and entirely unprofessional. I am requesting a formal written apology and ask that the company takes appropriate steps to address the conduct of the staff member involved. I look forward to your response within ten working days. Yours faithfully, Patricia Okoye