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Read the below Information:
You recently rented a property through a letting agency, but the property's condition did not match what was described in the listing. You are writing to the agency to formally complain.
- • Describe the specific ways in which the property differed from the listing
- • Explain why you feel you were misled when agreeing to rent the property
- • State what action you want the agency to take and what you expect in response
Words: 0
Important Keywords/Phrases
Sample Answer
12 keywordsDear Sir/Madam, I am writing to formally raise a complaint regarding the property listing for 11 Maple Street, which I rented through your agency on 1 August (Reference: RL-2293). The listing differed substantially from the actual condition of the property on arrival. The listing described the property as having a fully fitted kitchen and a refurbished bathroom. I discovered upon moving in that several kitchen cupboard doors were missing and the bathroom extractor fan was non-functional. Furthermore, the photographs used in the advertisement appeared to misrepresent the condition of the main bedroom, which has considerable damp on the north-facing wall. I subsequently discovered this issue had been reported by the previous tenant. I was therefore misled into agreeing a tenancy on inaccurate grounds. I would like to request a formal investigation into the accuracy of this listing and ask that appropriate remedial action be taken as a matter of urgency. I expect a written response within ten working days. Yours faithfully, Victoria Marsh