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Read the below Information:
You recently travelled on a flight and your luggage did not arrive at your destination. Despite reporting the issue at the airport, it has still not been returned to you several days later.
- • Describe your flight details and explain what happened to your luggage at the airport
- • Explain the difficulties the loss of your luggage has caused you
- • State what action you expect the airline to take and what compensation you are seeking
Words: 0
Important Keywords/Phrases
Sample Answer
14 keywordsDear Sir/Madam, I am writing to formally complain about the loss of my luggage on your airline's flight from London Heathrow to Toronto on 14 August (Flight No. CA472, Booking Reference: TRV8843). My suitcase did not arrive with the other baggage at Toronto Pearson Airport. I immediately reported this at the baggage claim desk and was issued a Property Irregularity Report (Reference: PIR-20291). I was assured the bag would be delivered within 48 hours. It has now been five days and I have received no update despite contacting your customer services team twice. The loss of my luggage has caused significant disruption. I have had to purchase essential clothing and toiletries at considerable expense, as my bag contained all my belongings for a ten-day trip. I am requesting that you locate and return my luggage urgently and reimburse me for the £210 I have spent on emergency purchases, for which I have retained all receipts. I look forward to your immediate response. Yours faithfully, Caroline Hughes