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Read the below Information:
You purchased tickets for a large public event that was subsequently cancelled by the organisers. Despite several attempts to contact the company, you have been unable to obtain a refund.
- • Explain the details of your ticket purchase and when the event was cancelled
- • Describe the attempts you have already made to obtain a refund and why they failed
- • Formally demand a refund and state what further action you will take if it is not provided
Words: 0
Important Keywords/Phrases
Sample Answer
14 keywordsDear Sir/Madam, I am writing to formally request a full refund for two tickets I purchased for the Lakeside Music Festival, scheduled for 19 July 2026 and subsequently cancelled (Order Reference: LMF-9924). The total amount paid was £148. Despite the cancellation having been announced over six weeks ago, I have been unable to obtain a refund. I contacted your customer service team by email on three separate occasions — 22 July, 3 August, and 14 August — and received only automated responses with no resolution. I also attempted to reach your helpline on two occasions without success. I am requesting that the full amount of £148 be refunded to my original payment method within fourteen days of this letter. Should this not be forthcoming, I will have no option but to raise a dispute with my bank and report the matter to the relevant consumer protection authority. I trust this matter will be resolved promptly. Yours faithfully, Paul Griffiths