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Read the below Information:
You were refused boarding on a flight despite holding a confirmed, valid ticket, as the airline had overbooked the flight. The situation caused you to miss a connecting flight and incur significant extra costs. You are writing to the airline to formally complain.
- • Describe the incident and explain that you held a valid confirmed ticket
- • Explain the consequences of being denied boarding, including missed connections and additional costs
- • State what compensation you are entitled to and demand that the airline respond within a set timeframe
Words: 0
Important Keywords/Phrases
Sample Answer
18 keywordsDear Sir/Madam, I am writing to formally complain about an incident on 3 September at Heathrow Airport, where I was denied boarding on Flight AV501 to Barcelona despite holding a confirmed ticket (Booking Reference: AV-33812). I was informed at the departure gate that the flight had been overbooked and was asked to give up my seat. I was offered a travel voucher as compensation, which I declined as I had a connecting flight to catch in Barcelona. As a direct result of being denied boarding, I missed my connection and was forced to purchase a replacement ticket at short notice and at considerable expense of £310. Under applicable passenger rights legislation, I am entitled to a full refund of my original ticket price and compensation for the denied boarding. I am requesting that the airline provide written acknowledgement of this complaint and process the relevant payments within fourteen days. Should this not be forthcoming, I will refer the matter to the Civil Aviation Authority. Yours faithfully, Stephen Blake